Misaligned safety sensor.
After arriving at this customer's home, we started working on his garage door right away. After a quick inspection and a couple of tests, we quickly discovered the root of the problem was with the safety sensors. They were misaligned and kept falsely detecting an obstacle, which forced the door to reverse each time the customer tried to close it. We quickly realigned the sensors and made sure the door was able to close safely.
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* $29 service call - deducted from the service
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