Broken spring.
We quickly arrived at the customer's home and were able to notice right away that their garage door was tilting unevenly. We then carefully removed the damaged spring and replaced it with a new one. We replaced the second one as well, as it was about to break at any moment. Then we adjusted them both and made sure the door was able to operate smoothly once again.
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* $29 service call - deducted from the service
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